A patient counts once they book through RatedDocs and pay any deposit toward your accepted estimate. A patient who cancels after paying a deposit still counts. A consultation by itself does not count.
The guarantee applies only to the first-100 Premium annual offer ($3,348/year): 3 paid patients within 90 days of your verification being complete, or a full refund of the annual fee. Basic, Pro and Premium plans, monthly or annual, have no patient guarantee.
If we fall short, we refund 100% of the annual fee you paid. Request it by email within 30 days after the 90-day period ends.
To stay eligible you need to remain verified, bookable, responsive (reply to patient requests within 24 hours) and compliant with these terms for the whole 90 days. Basic, Pro and Premium plans, monthly or annual, do not include the Patient Guarantee.