For dentists

Dentist Membership Terms

Last updated: 15 October 2026

This is the agreement you accept when you buy a RatedDocs membership. It is written to be read in one sitting. Where it refers to the Guarantee Terms or the Terms of Service, those pages apply too.

1. Who this is between

These terms are between RatedDocs (Ontario, Canada) and the individual dentist who buys a membership ("you"). Membership verifies you, the treating dentist, not a clinic brand.
Membership is for dentists who personally provide fixed full-arch / All-on-X treatment and want to be found and booked by U.S. patients.
By completing checkout you accept these terms, the Guarantee Terms and the general Terms of Service. The copy of these terms emailed to you after checkout is your record of the agreement.

2. Plans and what is included

Basic: $199/month, or $149/month billed annually ($1,788/year). 20% commission. Standard placement. 1 verified dentist.
Pro (recommended): $349/month, or $279/month billed annually ($3,348/year). 15% commission. Shown above Basic. 3 verified dentists (you + 2).
Premium: $599/month, or $499/month billed annually ($5,988/year). 10% commission. Rotates in the top three placements. 5 verified dentists (you + 4), then $59/month per extra dentist. Includes a video intro on your profile and SEO, AEO and GEO audits with a complete online-presence report.
Every plan includes a verified profile, patient requests, estimates and bookings, the RatedDocs Verified widget for your website (installed by our team), an onboarding checklist in your dashboard, and Payment Protection.
All prices are in U.S. dollars. Taxes, if any apply where you are, are added at checkout.

3. Free trial, billing and renewal

Every new membership starts with a 14-day free trial. A card is required at checkout and nothing is charged during the trial. During the trial you can explore the dashboard, build your profile and begin verification.
Your first charge is taken when the trial ends, unless you cancel before then, even if verification is not yet complete. On a monthly plan the first charge is one month's price; on an annual plan it is the full annual total.
After the first charge, monthly plans are charged every month and annual plans every 12 months, and both renew automatically at the then-current price until you cancel. We email you a reminder at least 30 days before an annual renewal.
You can cancel online at any time in Payments in your dashboard. If you cancel during the trial, you are not charged and you keep access until the trial ends. If you cancel a paid plan, it does not renew and you keep access to the end of the period already paid; there is no partial refund for the current period.
Annual plans are billed in full when your trial ends. Your Patient Guarantee's 12 months start when your verified profile goes live.
Payments are processed by Stripe. Stripe emails you a receipt for each charge.

4. 14 days for $0

14 days for $0. Your card is collected at checkout and is not charged during the 14 days. The membership fee is charged when those 14 days end, unless you cancel before then.
After that charge, a refund of the membership fee follows the Patient Guarantee in section 8. Refunds don't apply to falsified documents or fraud.

5. Verification

Six checks, all required: Active Professional Licence; Sterilization Protocols (including an unedited walkthrough video of your sterilization area); Procedure-Specific Education; Authenticated Before-and-After Cases (at least 5); Material & Brand Transparency (purchase prices stay private); and Warranty Documentation.
Your dashboard shows the checklist of what to upload. Upload everything within 14 days of your trial start so the clinical vetting team can review it.
Verification is reviewed by the RatedDocs clinical vetting team against a written protocol. It cannot be bought: paying for membership does not make you verified, and a plan does not change the standard.
Dentists who have not passed all six checks, the identity step and the welcome meeting are not published as verified, bookable members. Separate catalogue profiles may appear clearly marked as not yet verified. If you are not verified, see the refund terms in section 4.
We may ask you to refresh a document when it expires (for example a licence) to stay verified.

6. Identity verification and welcome meeting

Identity verification is the final verification step: you submit a government-issued photo ID and a live selfie of the dentist being verified.
Identity checks may be processed by a third-party provider. The time the provider takes to process your ID and selfie is separate from your submission time.
Before your profile goes live you must complete a 15-minute welcome meeting, booked from your dashboard, with Dr. Sbenati or the RatedDocs team. A profile is not published until this meeting is complete.
Clinical approval is decided by the RatedDocs clinical vetting team. Neither the identity check nor the welcome meeting is an approval on its own.

7. Placement, commission and payment

Your plan sets your placement band (standard, above Basic, or top-three rotation). Inside your band, rank is earned through response speed, estimate accuracy and verified reviews. Patients choose; RatedDocs does not assign patients to dentists.
Commission is 20% on Basic, 15% on Pro and 10% on Premium, calculated on the treatment amount the patient pays through RatedDocs. Lab, implant and zirconia costs do not change the base. Example: a $20,000 case on Pro is $3,000 commission; you receive $17,000.
Patients who start on RatedDocs must book and pay through RatedDocs. Taking a RatedDocs patient off-platform is a breach of these terms and grounds for delisting without refund.
Patients pay at least 50% when they book and the balance 14 days before treatment, so the full estimate is paid before they travel. After your in-clinic exam the patient approves the final amount; once treatment starts, RatedDocs releases your payment, less your plan commission, within 5 days (120 hours). Arrival after that depends on your bank.
Payment Protection: the final price is capped at 15% above the accepted estimate unless the patient approves a change in scope. If the final price is lower, the patient is refunded the difference. Commission is calculated on the final amount paid.

8. Patient Guarantee (annual plans, first 100 eligible members)

If you are one of the first 100 eligible annual members, we guarantee 1 (Basic), 2 (Pro) or 3 (Premium) qualified bookings within 12 months of your profile going live.
A booking counts once the patient has paid 100% of your accepted estimate through RatedDocs. Patient cancellations do not count. A cancellation you cause after the patient has paid 50% or more does count.
If we fall short, you choose: a refund of the annual fee you paid, or one free 12-month extension in which your booking count carries over. Tell us your choice by email within 30 days after the 12-month period ends.
To stay eligible you need to remain verified, bookable, responsive (reply to patient requests within 24 hours) and compliant with these terms for the whole year.
Monthly plans do not include the Patient Guarantee. The full rules are in the Guarantee Terms.

9. Patient cancellations and no-shows

If a patient cancels 14 or more days before treatment, they receive a full refund and nothing is owed to you.
If they cancel later or do not show, the lesser of 5% of the estimate or $1,000 is kept, and you receive it less your commission. Example: a late cancellation on a $20,000 Pro case pays you $850.
Patients can buy $99 Cancellation Protection at booking, which moves their full-refund cutoff to 48 hours before treatment; that $99 is kept by RatedDocs. If a late-cancelling patient rebooks with you within 6 months, the fee they paid is credited to their treatment.

10. Your obligations

Keep your profile, prices, materials and availability accurate. Reply to patient requests within 24 hours. Personally perform, or directly supervise, the treatment you are verified for.
Do not contact RatedDocs patients to move them off-platform, misrepresent your verification status, or use the Verified badge anywhere other than the widget we install.
Treat patients under the law and professional standards of the country where you practise. RatedDocs is not your insurer and does not cover malpractice.

11. Communications

We contact you by email and, once your number is verified, by WhatsApp. We do not send SMS.
Marketing messages are capped at one email and one WhatsApp message per local day. Service messages about your trial, billing, verification, identity check, welcome meeting and account are not capped.

12. Suspension and delisting

We may suspend or delist a profile for a failed or expired check, a verified patient complaint about safety, off-platform payment, or a breach of these terms. We tell you why and what, if anything, would restore the listing.
Delisting for breach does not create a refund right. Delisting for a reason that is not your fault does: we refund the unused part of your term.

13. What RatedDocs is not

RatedDocs is a verification and booking platform. We are not a dental clinic, we do not treat or diagnose patients, and we do not guarantee treatment outcomes.
Verified means we reviewed the documents and evidence you submitted against the six checks, to a reasonable standard, on a date shown on your profile. It is not a certification or accreditation.
Apart from the guarantees in sections 4 and 8, we do not promise a number of patients, bookings or revenue.

14. Changes, law and contact

We may update these terms. Changes that reduce your benefits take effect at your next renewal, not during a paid term. The current version is always at rateddocs.com/membership-terms.
These terms are governed by the laws of Ontario, Canada. Where local law gives you rights we cannot limit, those rights apply.
Questions, cancellations and guarantee claims: hello@rateddocs.com.

Conditions of the 3-patient guarantee

Reply to every consult request within 24 hours.
Be on time for consults (join within 10 minutes of the booked time).
Send a written estimate within 24 hours of the consult, or within 2 hours when it can be done from records already provided.
Offer consults at least 3 days a week through RatedDocs.
Be present at the consult (with or without a coordinator) to explain the procedure and answer questions, and message the patient the next day to follow up on the estimate.
No cancelling or no-showing a consult without a valid reason and at least 24 hours' notice.
“Booked and paid” means a patient who books through RatedDocs and pays 100% of the accepted estimate. Patient no-shows or withdrawals don't count against the dentist if every condition was met.
Keep patients introduced through RatedDocs on the platform (no moving them off to avoid the commission).
Keep the profile accurate (prices, credentials, photos) and quotes within the profile's range.
Membership stays paid and active for the full 12 months, counted from verification, and the refund is claimed within 30 days after month 12.
No turning down patients who request a consult without a clinical reason.

Guarantee Terms Terms of Service Privacy Policy

Questions: hello@rateddocs.com. This page is product copy, not a substitute for legal advice.